1. WHAT DATA WE COLLECT
1.1. When entering our website you have the possibility of subscribing to our newsletter, and so we collect some Personal Data, such as name and e-mail, which will be treated to receive information on the brand, namely: news, exclusive campaigns, invitations to events, etc..
1.2. In the case Customers who book in our hotels websites, it will be collect necessary elements to complete the entire commercial transaction and to future necessary contacts, in order to ensure the best customer service, such as complete name, address, telephone number, email and NIF [Fiscal Number].
1.3. We collect information coming from your use of our website, or from the communications that we send you, allowing you to highlight items or services that may be of interest to users and monitor site performance, become aware of which pages are the most popular, observe the method of connecting between pages more effectively, or determine the reason for some pages displaying error messages. These processes are only used for the purposes of creation and statistical analysis, never collecting personal information.
2. USE AND PURPOSE OF PROCESSING PERSONAL DATA
Montebelo Hotels & Resorts uses Personal Data with the following purposes:
- Contact management with the User;
- Billing and collection from the User
- Ensure that the website meets the User’s needs, through development and publication of suitable contents matching the interests and requests expressed by the User, improving search capabilities and platform functionalities as well as obtaining the associated or statistic information regarding the type of User profile (analysis of consumption profiles).
3. WITH WHOM WE SHARE YOUR DATA
We share your Personal Data only with companies and departments within the Grupo Visabeira (GV).
4. RESPONSIBILITY FOR DATA PROCESSING
The party responsible for processing the Personal Data is Grupo Visabeira S.G.P.S., S.A., based at Rua Palácio do Gelo, piso 3, 3500 – 606, Viseu [Portugal], which provides the service and which in the context decides which Data will be collected, the means of processing the Data and for what purposes data are used. The party responsible can be contacted through the following address:firstname.lastname@example.org
5. YOUR RIGHTS
Montebelo Hotels & Resorts informs you that the User has a right to access Personal Data, as well as to correct, erase and transfer it. The User also has the right to limit data processing, as well as to decline it.
6. HOW TO EXERCISE YOUR RIGHTS
If you do not agree with the terms in which your Personal Data are being processed, you can exercise the rights listed in the previous chapter through a communication to the Data Protection Officer as indicated. You can also submit a complaint to the Autoridade Nacional de Controlo [National Supervisory Authority] – CNPD.
7. INFORMATION SECURITY
We work with focus on the safety of your data by adopting technical and organisational safety measures suited to protecting our Users from unauthorised access, alteration or destruction of data, or non-authorised information which we possess being disclosed.